$49 - IAB Members
$59 - Non-Members
Discussion Topics
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Learn about intellectual and cognitive empathy to understand where your audience is coming from and knowing how it builds stronger connections.
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Discuss the leading cause of unresolved conversations. Hint: it is the flawless tip for making another person feel heard.
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Understand the stakes of active listening and how to use techniques to draw out information while building emotional empathy, trust, and connection.
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Move from asking why in dialogue - discussion to action.
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Identify when and where to use techniques.
Agenda
Agenda
2:00 pm - 2:20 pm
Listent to connect
- Intellectual Empathy
- Open Mental Gates
- Genuine Curiosity
- Attunement
- Intellectual Empathy
- Open Mental Gates
- Genuine Curiosity
- Attunement
2:20 pm - 2:35 pm
Empathy to trust
Short vs. Long Term
Emotional Empathy
Key Word Repeat
Mirroring your Audience
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- Short vs. Long Term
- Emotional Empathy
- Key Word Repeat
- Mirroring your Audience
2:35 pm - 2:50 pm
Bridge to action
- What over Why
- Bridging to Next Steps
- What do we Do Next?
- What over Why
- Bridging to Next Steps
- What do we Do Next?