Knowledge Center

Is Your Organization Ready for a World Without Stores?

Building Relationships and Loyalty with Digital as Your New Storefront
Nov 10, 2020 / 2:30 PM EST
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    Overview

    Consumers have been migrating from in-store to online for the last decade but the last 6 months have seen an unprecedented acceleration of this trend due to Covid. Now retailers are trying to figure out how to bring the in-store experience to eCommerce and deliver the kind of personalized, high-touch service that keeps customers coming back.This session will discuss the ways that innovative brands like Crate and Barrel and Warby Parker are transforming their service operations to thrive in this new era.

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